About NDBD Australia
"What is NDBD Australia?"
NDBD is a global company headquartered in Hong Kong, with business operations in Australia. We specialise in selling only the highest quality refurbished iPhones.
"Are your products genuine?"
NDBD Australia only sources from a group of established, trusted suppliers within the consumer electronics market. The devices we sell are in first-class condition, 100% original parts. They are 100% fully functional as tested by our expert technicians and industry leading standard passed. Each device is professionally checked by trained specialists according to our 38-point inspection process, using our uniquely developed system.
"Do you offer a collection service?"
No, we are an online-only retailer, shipping products globally from Hong Kong. We offer a range of convenient, reliable, and tracked delivery services.
About the products we offer
"Will this work with my local networks?"
Here at NDBD, we guarantee that you get a product you'll love with each purchase. That's why we make sure that you get the best out of your product wherever you are. We program each handset to work with all the local bands in your country, so you don't need to worry about network bands when choosing which product to purchase.
"Do I get warranty with all products I order?"
Yes. We offer a standard warranty with all physical products we sell, backed by an in-house warranty service and repair team. Information on this can be found on our Warranty Information page. If you require more information, please do not hesitate to contact our customer service team.
"What is a First Class Refurbished item?"
It is a device in 'as new' condition and professionally refurbished. Fully tested prior to dispatch, they include all accessories and packaging, as well as a 12+1 months’ standard warranty.
"Which types of delivery do you offer?"
Regardless of your location, we offer free shipping on all orders across Australia. However some rural areas are not currently supported. A signature will be required on receipt. Depending on stock availability, some items take longer than others to reach you. When placing your order, please check the lead-time to shipping from our central warehouse (located under the price on the product page, e.g. 5-7 days). Please check our Shipping and Returns page for more information.
"Where is my order?"
If you have not yet received your order, please double-check the tracking information we emailed to you. If you have not yet received the tracking details, please check the lead-time of the products you ordered on their respective product page(s) - they might not have left our warehouse as-yet. If you still cannot track your order, or the expected date of arrival has passed, please contact our customer service team for help.
I live in a remote area
If your order is being delivered to a remote area, please allow 2-3 extra days for delivery. Couriers normally define remote areas as locations that take longer than normal to deliver to (e.g. if you live off the mainland, or in some rural areas). If you have a particular question about whether your region is classed as a remote area before you place your order, please contact our customer service team for help.
Returns and Refunds
Replacing items damaged in transit or DOA (Dead on Arrival)
If, in the unlikely instance, you receive your order and it is damaged or DOA, please contact us within 15 days of receipt, so we can arrange the return of the order for replacement. Please follow the returns instructions on our Shipping and Returns page. Don’t worry - we will resolve the issue ASAP.
Refunds for items either damaged in transit, DOA or incorrect product received
If in the unlikely instance, you receive your order and it is damaged, DOA or it does not contain the product you ordered, please contact us within 15 days of receipt, so we can arrange the return of the order for a refund or replacement. Please follow the returns instructions on our Shipping and Returns page. Don’t worry - we will resolve the issue ASAP.
I have not received my refund for my returned item yet
Please contact our customer service team for an update - they will confirm the date of refund with our accounts team. Please allow time for the parcel to arrive back in our central Hong Kong warehouse, and to have been inspected by our returns team (this may take a week or two, in certain cases slightly longer). Please note that once we have refunded the order on our side, it may take a few days for your credit card company to apply the credit back to your account. Every credit card company and bank is different and some take longer than others - we have no control over this, but can assure you that when we have processed a refund, it will appear back in your account within a few days. If you are concerned, please also contact your credit card provider to confirm.
While our website is online 24 hours a day, the customer service team can be contacted directly between 8am and 5pm on weekdays (AEST) and 8am to 1pm on weekends (AEST). Outside these hours, please leave us a message and we will get back in touch with you.
Further queries or concerns
At NDBD Australia we are always looking to improve our service and support. Should you have any concerns, complaints or feedback for us please don’t hesitate to contact us through our customer service team.
We take all complaints and feedback seriously and work hard to help all customers to reach a speedy, satisfactory resolution.
For all media enquiries please contact NDBD Australia's parent company Galaxy eSolutions Limited using the contact details below. Please note that this is for media enquiries only; for sales and service requests please contact the customer service team.